Company Policies

Terms and Conditions for Craft Bent Solution Ltd

Last Updated: 27/02/2026

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.craftbentsolutions.com/ website (the “Service”) operated by Craft Bent Solutions Ltd (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.

Services Provided

Craft Bent Solutions Ltd provides consulting services in the field of Information Technology. Our services are designed to offer expert advice, guidance, and solutions to individuals and businesses seeking to enhance their operations, strategies, and overall performance. The specific scope of services will be outlined in a separate agreement or proposal between Craft Bent Solutions Ltd and the client.

Invoicing

Invoices for services rendered by Craft Bent Solutions Ltd will be issued in accordance with the specific terms and conditions outlined in the agreement or proposal established prior to the commencement of any project. All billing will adhere to the agreed-upon rates and payment schedules.

User Obligations

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Service. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Service.
You agree not to use the Service to:

Intellectual Property

The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Craft Bent Solutions Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Craft Bent Solutions Ltd.

Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of personal data as outlined therein. Please note that Craft Bent Solutions Ltd does not sell or store any sensitive information on this website.

Disclaimers

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Craft Bent Solutions Ltd its subsidiaries, affiliates, and its licensors do not warrant that:

The Service will function uninterrupted, secure, or available at any particular time or location.
Any errors or defects will be corrected.
The Service is free of viruses or other harmful components.
The results of using the Service will meet your requirements.

Limitation of Liability

In no event shall Craft Bent Solutions Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service.
Any conduct or content of any third party on the Service.
Any content obtained from the Service.
Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Indemnification

You agree to defend, indemnify, and hold harmless Craft Bent Solutions Ltd and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of:

Dispute Resolution

Any disputes or claims arising out of or in connection with these Terms or the services provided by Craft Bent Solutions Ltd must be formally communicated to prior to Craft Bent Solutions Ltd the finalization of the project to allow for amicable resolution. Failure to do so may affect the ability to resolve such disputes.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

Contact Us

If you have any questions about these Terms, please contact us:

Delivery Policy for Craft Bent Solutions Ltd

As a provider of digital and strategic services, “delivery” refers to the completion of milestones and the transfer of digital assets:

Milestones: Delivery is executed in phases as outlined in your specific Project Timeline/Roadmap.
Timeline: While we aim for prompt delivery, completion dates are estimates. Craft Bent Solutions Ltd is not liable for delays caused by late client feedback or third-party software outages (e.g., HubSpot, Zapier).
Final Handover: Digital assets, automation workflows, or analytical reports are considered “delivered” once the client is granted administrative access or receives the final documentation via email/portal.

Timeframe for Consulting Services Delivery

A typical project can last between 1 to 6 months. The timeframe is conveyed to the client before the start of the project, and any delays are also conveyed before the due date.

Service Delivery Methods

Services are delivered by software access, online meetings, reports, and documents.

Geographical Limitations and Requirements

There are no geographical requirements. The delivery items are discussed and specified in the proposal sent to the client beforehand.

Refund Policy for Craft Bent Solutions

Because Craft Bent Solutions Ltd provides customized professional services and intellectual labor, our refund policy is as follows:

Consultation & Strategy: Fees for strategy sessions and discovery audits are non-refundable once the session has been held.
Project Deposits: Deposits are generally non-refundable as they secure your spot in our production pipeline.
Service Dissatisfaction: If you are unsatisfied with the quality of a deliverable, Craft Bent Solutions Ltd commits to a “Remedy Period” where we will make reasonable adjustments to meet the original scope of work.
No Refunds for Completed Work: Once a milestone is approved and delivered, no refunds will be issued.

Eligibility for Refund

A one-time project cannot be cancelled until mutual agreement is reached. The client must convey their concerns before the start of the next milestone, so that no work should be started for that milestone. For support services, the client must give one month’s notice before the cancellation of support services.

Refund Request Process

For one-time projects, the client must convey their request before starting the next milestone. For support services, a one-month notice is required.

Non-Refundable Fees or Services

Any services completed or paid for are non-refundable.

Refund Processing Timeframe

Refunds will be processed within 1.5 months.

Cancellation Policy for Craft Bent Solutions Ltd

We value our clients’ flexibility, but we also allocate significant resources to every project.

Conditions for Cancellation

Clients can cancel support services if they no longer require them. For one-time projects, clients can cancel if they are dissatisfied with the service for previous milestones, provided they give a reason defining their dissatisfaction.

Notice Period for Cancellations

Yes, for support services, a one-month notice is required. For one-time projects, notice must be given before the start of the next milestone. Any milestone in progress will be billed as conveyed via email or proposal.

Cancellation Fees or Penalties

Subscription Services: For recurring monthly retainers, cancellations must be made 30 days prior to the next billing cycle to avoid the subsequent month’s charges.

Treatment of Completed Work and Payments

Any work completed will be provided to the client, and the client must pay for that work.

Policy for Requesting a Craft Bent Solutions Ltd Service

To ensure we provide the highest level of strategic value, all service requests must follow our formal intake process:

Initial Consultation: Clients must book an initial discovery call via our website or HubSpot link to determine project fit.
The Proposal: Following the discovery call, CBS will issue a formal proposal. This document will outline the specific scope of work, timelines, and the quotation (typically ranging from $1,000 to $20,000).
Acceptance: A service request is only considered “active” once the proposal is signed and the initial deposit (as specified in the contract) is received.

Any service can be requested from Craft Bent Solutions Ltd. After the request, the Craft Bent Solutions Ltd team will reach out to the client and start a conversation to better understand their needs and present them with a proposal. The service will not start until the formal proposal is accepted by the client. The requested services can be made via Phone number, email provided on the website or by filling out a form on the website.