Facebook Instagram Linkedin-in
  • +44 786 8737454
  • info@craftbentstudios.com

Great support doesn't happen
by default

It’s designed.

Enhance Your Customer
Service:

Seamless Setup for
Exceptional Support

Strategic Solutions for Maximizing Your Service Hub Setup

Craft Bent Solutions configures your HubSpot Service Hub to resolve tickets faster, reduce churn, and deliver the kind of customer experience that turns buyers into loyal advocates.

At Craft Bent Solutions, we configure Service Hub as a complete customer success platform: structured ticket pipelines, automated routing, CSAT surveys, self-service portals, and reporting; built around how your support team actually operates.

Our Process: Navigating Success

How we build your Service Hub

Service process discovery

We map your support workflows, ticket sources, team structure, and customer journey before configuring a single setting. Setup follows strategy.

Pipeline & inbox design

We design ticket stages, routing logic, shared inboxes, and SLA thresholds all of which are documented and reviewed with your team before any build begins.

Build & full configuration

Ticket pipelines, automation, knowledge base, surveys, portals, and dashboards that are all configured to spec and tested before handoff.

Training, launch & 30-day review

We onboard your agents, walk through every workflow, and schedule a post-launch check to verify adoption and performance are on track.

Our Process: Navigating Success

How we build your Service Hub

Service process discovery

We map your support workflows, ticket sources, team structure, and customer journey before configuring a single setting. Setup follows strategy.

Pipeline & inbox design

We design ticket stages, routing logic, shared inboxes, and SLA thresholds all of which are documented and reviewed with your team before any build begins.

Build & full configuration

Ticket pipelines, automation, knowledge base, surveys, portals, and dashboards that are all configured to spec and tested before handoff.

Training, launch & 30-day review

We onboard your agents, walk through every workflow, and schedule a post-launch check to verify adoption and performance are on track.

Why choose us

What sets Craft Bent Solutions apart

Customer-first
thinking

We build Service Hub around your customer journey, not a default template, so every touchpoint is intentional.

Full CRM
alignment

Service Hub is configured in sync with Sales and Marketing Hub so your team has full customer context in every interaction.

Adoption-focused
delivery

A platform your team won't use is worthless. We train agents and design workflows around real support behaviour.

Transparent
pricing

Full proposal with scoped deliverables before any work begins. No retainer surprises or hidden scope.

Results

What a properly built Service Hub delivers

Faster

First response times with automated ticket routing and SLA alerts

Fewer

Repeat tickets when a well-structured knowledge base is in place

Higher

CSAT scores when feedback is collected, tracked, and acted upon

Case Study: Tangible Results from Our Service Hub Setup for ABC Company

CHALLENGE

Praesent sit amet est massa. Vestibulum gravida erat vel leo commodo auctor. Aenean in arcu at tellus hendrerit viverra ornare ut erat.

SOLUTION

Praesent sit amet est massa. Vestibulum gravida erat vel leo commodo auctor. Aenean in arcu at tellus hendrerit viverra ornare ut erat.

30%

Increase

20%

reduction 

Praesent sit amet est massa Vestibulum.

Read the full case study

Note:We are not directly associated with HubSpot or their partner services.

Ready to Enhance Your Customer Service?

Let's get started!

Book a call with our experts today

Ready to Enhance Your
Customer Service?

Let's get started!

Book a call with our experts today

Note: Engagements range from $1,000 to $20,000 based on team size, ticket volume, and integrations needed. A detailed proposal is shared before any work begins.

Scroll to Top